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The future is here! It’s not a science fiction plot anymore to say that technology plays a significant role in our lives and our jobs. Automation is everywhere, and that includes business administration. Embracing this reality allows business leaders to navigate the progression smoothly. Here’s our guide to how managers must adapt to automation.
Avoid Human Bias
One particularly important benefit to managers is how automation avoids human bias. As we all know, inequalities exist in every sector. Often, these inequalities are perpetuated because of natural human bias. These issues manifest in minor protocol implementations such as refusing to run a meeting differently or a bias towards a more familiar approach for training a new employee.
Broadly, automation takes human bias out of the equation in business administration. This prevention of human tendencies can profoundly affect leadership decisions. For example, automation has significant potential to improve workplace diversity and inclusion. Recruitment becomes more objective, and even benefits take on new fairness. Digital means can provide more equitable health care than traditional methods allowing for both company cost savings and greater employee satisfaction and retention.
Efficiency & Accuracy
Additionally, automated processes increasingly allow company leadership to focus on the important aspects of decision-making while arming them with the most accurate information. For example, managerial automation can include spatial data services in specific regional applications for contextually relevant solutions. Consider how useful automated suggestions for geolocation API could be to marketing, research, and leadership teams, providing up-to-date access to location-based insights. Automated location data takes away tiresome processes that led to “best guesses” by instead providing dependable accuracy.
Many companies already implement automated workflows to create efficiency and accuracy. Automated systems can convert timestamps, letting leadership stay connected across time zones. Even in smaller businesses, automation makes entrepreneurs’ lives easier, taking care of mechanical processes so managers can focus on adding the human touch.
Customer Service Resources Covered by Artificial Intelligence
While of course, we may always feel more comfortable talking to a human, automation has its place in customer service. For example, AI programming can be the point of contact for customer service, taking care of the basic level of questions and then figuring out where to transfer customers for the specific help they need. Through automated data, AI assistants can accurately track and predict the most common inquiries from customers. This means that management can forecast where they need to put resources.
Like any other aspect of introducing automation into a business, using artificially intelligent resources for customer service is going to be a balancing act. In most sectors, AI will never be a full replacement for human customer service resources and personnel. Managers will need to evaluate how much automation is appropriate in this area of their business.
Keeping a Business Safe
In our technology-saturated world, cybersecurity has to be a priority for businesses. No one wants to lose data to a cyber attack. But, at the same time, it can be cumbersome to divert a lot of human resources to battling hackers. The answer, broadly, is to use technology to prevent cyber safety concerns.
Automation is typically cheaper over the long run rather than having to constantly pay people to do this type of work. The software scans faster and more thoroughly than a person could detect vulnerabilities. While again we’re unlikely to see a complete removal of humans from this department, technology-driven security systems will affect how managers structure their teams and keep their businesses safe.
Constant Progression = Constant Adaptation
Technology is constantly updating. Business leaders can benefit from the perpetual progression that comes from automated systems. Those who prefer the status quo may struggle to adapt to new technology, and managers willing to embrace change will free themselves up to focus on strategy and decisions to grow their businesses.