On April 9, 2017, passengers of United Airlines Flight 3411 watched as aviation officers dragged out a fellow passenger, Dr. David Dao. He was one of the individuals involuntarily bumped off the plane after United Airlines overbooked its flight. Ripped from his seat by law enforcement officers, Dr. Dao was knocked unconscious– his glasses falling off his face, and his body dragged by the arms down the aisle, leaving a trail of blood and bodily fluids in his wake. If that wasn’t shocking enough, it was what occurred afterward that continued to shock the entire world. Tune in to Episode 35 of The Great Fail, for the public relations nightmare that was United Airlines Flight 3411.
About The Great Fail Podcast
What makes greatness fail? How do some of the most successful brands, companies, ideas fall flat on their face? Welcome to The Great Fail, a podcast that examines and explores case studies of the most famous and infamous cases. Here we share stories that will irk you, shock you, and have you picking your jaw up from the floor. This isn’t your typical classroom lecture hall–the stories are delivered in a whodunit murder mystery because some of these incredible, and oftentimes avoidable, mistakes are truly a crime!
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This article originally published on GREY Journal.