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#ai workforce strategy

IKEA’s Billie Chatbot and Call Centre Reskilling: What Ingka Group Reported

INSPIRE

IKEA’s Billie Chatbot and Call Centre Reskilling: What Ingka Group Reported

What Ingka Group said about its Billie chatbot, reskilling 8,500 call centre co-workers and EUR 1.3 billion in remote sales. Layoff data…

Grace Hawkins Apr 13 4 min